How can we help?

FREQUENTLY ASKED QUESTIONS

You can also browse the topics below to find what you are looking for.


What is the difference between double strength and organic apple cider vinegar?

Double Strength Apple Cider Vinegar is fermented using less water. This makes the end product more concentrated. Double Strength Apple Cider Vinegar contains 8% acetic acid and is not organic.


Melrose Organic Apple Cider Vinegar contains 6% acetic acid. It is an organic product.


Both are un-pasteurised.

Is your omega fish range, including cod liver wild or farmed caught?

Our Omega fish oil range, including cod liver oil is proudly wild caught. We use purse seiners, which have no impact on the seabed. We are also certified friend of the sea.

Do Melrose test products or ingredients animals?

We do not test any of our products or ingredients / raw materials on animals.


How is Melrose Vitamin C manufactured?

Our Vitamin C powder uses the traditional fermentation, filtration, crystallisation and drying process, each batch is assessed by our Quality Assurance department,to make sure premium product quality is achieved before supply to our customers.  

What are the benefits of 'alkalising' the body through taking Melrose Essential Greens?

Acidity and alkalinity are spoken through a pH value. The stomach, intestines and skin are acidic in nature and don’t necessarily ‘change’, which is a good thing, because we want our bodies to fight off unknown toxic pathogens. Where the pH can vary is in urine. Our kidneys work to stabilise the acid alkaline balance and excess of acidity can have detrimental effects. What we consume affects this balance, therefore ingredients found in essential greens including wheatgrass, barley grass, spirulina and chlorella assist the acid-base balance by alkalising the pH levels in the kidneys and blood, resulting in positive benefits for the whole body.

Why am I feeling sick after taking MCT Oil?

This may be because too much has been consumed at once. Its best to start with a small dose, 1 teaspoon, and increase over 2-3 weeks, up to 2 tablespoons. Another way to mitigate the potential side effects, is to consume food while taking MCT. Many have found this to help ease potential nausea, diarrhea, or stomach upset.

What are the benefits of supplementing with Omega-3 fats?

Our currents diets unfortunately have a high amount of omega-6 fats, from fast food take aways, sugary drinks, and many more, that can encourage inflammation. Supplementing with omega-3 fatty acids, like those from fish or flaxseed oils, helps to adress the imbalance, between omega-6 and omega-3s, to reduce overall inflammation, resulting in reduced fluid retention, swelling, bloating and pain.

Do I have to be on a ketogenic diet to use MCT Oils?

No - MCT Oils will best support weight-loss on a ketogenic diet. Though many other benefits can assist those who aren't on a keto or low carb diet. The benefits you may experience with consumption of MCT include, providing instant natural energy, without depositing in fat cells, maintaining focus and concentration as well as supporting physical perfomance, plus many more.

Does your company use palm oil?

No. We do not use any Palm Oil in any of our products. 

Do your vitamin products contain gluten?

Our Vitamin C Nutrient powder range does not contain any gluten.

Which of your products are vegan friendly?

Many Melrose products are vegan friendly including Melrose Essential Greens, Melrose MCT Oils, Melrose Kitchen Oils, Melrose Nut Spreads and Tahini, and Melrose Flaxseed Oils. We have indicated whether a product is vegan friendly on our labels.

How much Evening Primrose Oil liquid do I need to get 1000mg?

2.4mL of Melrose Evening Primrose Oil is equivalent to 1000mg, this can also be measured as approximately half a teaspoon.

What is the dose for Evening Primrose Oil?

The recommended daily dose of Melrose Evening Primrose Oil is 5mL per day. This is easily measured as one standard teaspoon.

Do you use L-ascorbic acid in your vitamin C?

Yes, we use L-ascorbic acid as it is the consumable form of vitamin C that is able to be synthesised by your body. L-ascorbic acid is found in natural sources of vitamin C and is the only form of ascorbic acid used in supplementation. D-ascorbic is not found in nature and cannot be synthesised in the body, therefore it is never used in vitamin C supplementation.

Why is your vitamin C packaged in sachets?

The packaging used for Melrose vitamin C varieties is a food grade foil lined sachet. This packaging delivers optimal freshness. As vitamin C levels are depleted over time, we have chosen to package our vitamin C in smaller quantities. This means that the product is able to remain fresh and retain its potency for the duration of its use.


What is the dose for vitamin C?

The recommended daily dose for Melrose Vitamin C varieties is 1000mg – 3000mg per day. 2 grams equals approximately half a standard teaspoon. Vitamin C powder is easily dissolved in water or juice.


For specific conditions, your health care practitioner may recommend a different dose.

Does your vitamin C contain sweetener?

No. There are no sweeteners or flavours in Melrose Ascorbic Acid, Melrose Calcium Ascorbate and Melrose Sodium Ascorbate. 


Melrose Vitamin C plus Bioflavonoids uses a natural orange oil as flavouring. Melrose Immune guard has flavouring and natural sweetener added.

Is Melrose Vitamin C gluten free?

Yes, each of the Melrose Vitamin C varieties are gluten free.


Where is your coconut oil sourced?

Melrose Organic Flavour Free and Organic Full Flavour Coconut Oils are sustainably sourced from The Philippines.


How is coconut oil processed? What is the method of extraction?

Firstly, the coconut is dried in the sun. It is then heated and pressed to produce crude coconut oil. The crude oil undergoes mechanical filtration and uses activated charcoal to remove impurities. A final filtration process removes the activated charcoal.

What is the dose for Melrose Flaxseed Oil?

The recommended dose for Melrose Flaxseed Oil is 20mL per day for adults. This can be easily taken as 1 tablespoon or 4 teaspoons per day. This dose can be halved for children.

What are the benefits of taking flaxseed oil?

Flaxseed oil provides a great source of the essential fatty acid omega 3, in particular alpha linoleic acid (ALA) which converts to EPA and DHA in the body. EPA supports healthy brain and heart function and has anti-inflammatory properties which reduce symptoms associated with arthritis, dry skin and autoimmune conditions. DHA is essential for brain growth and development and protection from degenerative conditions.

The many health benefits of flaxseed oil include:

  • Reduced inflammation - intake of flaxseed oil may reduce joint pain and symptoms associated with arthritis.

  • Improved digestive function – flaxseed oil has been shown to reduce constipation and improve waste elimination and detoxification.

  • Improved heart health – increased ALA consumption has been linked to reduced instance of heart disease. Flaxseed oil has been shown to reduce blood pressure and improve elasticity and integrity of arteries.

  • Improved condition of skin – flaxseed oil may help to decrease inflammation associated with skin issues such as eczema and psoriasis. It enhances natural collagen production and improves texture of the skin.

  • Melrose Flaxseed Oil is gluten free and suitable for a vegetarian or vegan diet.

Is flaxseed oil meant to be bitter?

Flaxseed oil has a characteristic taste and aroma which can be perceived as slightly nutty and bitter. The flavour can change depending on the temperature of the oil as well. We test every batch of oil for freshness and oxidation as well as for aroma, taste and appearance. The taste does have variation from batch to batch and is influenced by a number of factors including different growing conditions and locations, the amount of rain, sun and heat during the growing season. The seeds are always harvested the same way and cold pressed with the same method to ensure the highest quality oil. All the batches have been tested by Melrose and confirmed the product is safe for consumer use.

How do I find a store that stocks the Melrose products I need?

You can find contact information for stores that stock Melrose products by searching in the Store Locator on our website. You will need to contact the stores directly to check if they have specific products in stock.


Alternatively, you can contact the Melrose Customer Service team on 03 9874 7800.

Do you accept back orders for out of stock products?

No. we currently do not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website.

Can I place an order over the phone?

No. We currently do not accept orders over the phone. If you need assistance completing your order please email orders@melrosehealth.com.au

I have forgotten my account name and/or password. What do I do?

Please go to the login section of our website and select "forgot my password" and we'll email you a new password to the email we have on file for you account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.


How do I view or edit my account details?

Please login to your Melrose account via the main navigation bar at the top right of the page and go to My Account to view or edit your details.

I have a coupon code. How do I use it?

Once you have selected the products you want to purchase and added them to the cart you will go to the checkout. Simply enter the code under the coupon code field and click Apply to ensure you receive the discount. Please enter the coupon code exactly as it has been provided to you otherwise it will not work and the discount will not be applied. The total amount due to be paid will be clearly spelt out before you commit to order from the Melrose website.

What forms of payment do you accept?

We accept Visa, MasterCard, AfterPay and PayPal. Please have your PayPal logins handy to complete your order.

I can't remember my PayPal account details. What do I do?

You need to get in touch with PayPal to get access to your account and banking details. Please visit https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details, otherwise you can continue with your purchase using your credit or debit card.

How are orders shipped?

All orders are managed by Australia Post. Successful orders will be shipped within one or two business days (Monday-Friday) as long as there are no issues. Once your order has been collected from our warehouse, you will receive an email from Australia Post confirming that the order is on its way and will provide you with the tracking number. You can use this number to track your order on the Australia Post website.

What are your shipping options and costs in Australia?

How I track my order?

You would also have received this order confirmation number and tracking number via email. If you are in Australia please visit the Australia Post website to track your order. You can also contact our Customer Support team to track your order.

Where do you ship to?

We currently only ship to states across Australia. If you are an international customer please contact our customer support team for more information on where you may be able to purchase Melrose Health products in your country.

How long does it take for my order to arrive?

Every effort is made to ensure orders are shipped within 1-2 business days (Monday-Friday) and if you are based in Australia your order can take between 3-7 business days to arrive; sometimes it is faster and on occasion a bit longer depending on your final destination.


Important Information: Due to volumes and unexpected delays, orders will be dispatch within 3 - 5 working days. We ship orders from our warehouse between Monday - Thursday. Due to extended COVID-19 restrictions and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. 

Due to volumes and unexpected delays, your order will be dispatched within 3 – 5 working days from our warehouse.

I haven't received my order within the specified timeframe. What do I do?

If your order does not arrive within the estimated time frame please check with Australia Post first. You can also Melrose Customer support via email: orders@melrosehealth.com.au, quoting your 6 digit order number and your tracking number if you have it handy.

I know I'm not going to be home to sign for my order. What can I do?

Within Australia, we can ship to post office boxes. If you are not at home to receive your parcel, we now have authority to leave deliveries, so if you're not home it will be left in a safe place. 

What is your return policy?

You can read our returns policy here